Privacy Policy
Effective Date: This Privacy Policy becomes effective when a user creates an account, purchases a subscription, or otherwise begins using the Fasten Platform.
This Privacy Policy explains how DEN Outdoors Inc., operator of the Fasten Platform (“Fasten,” “we,” “our,” or “us”), collects, uses, and protects information in connection with the Fasten website and software platform located at www.fasten.app (the “Platform”).
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Fasten collects several categories of information in connection with providing the Platform.
Account Information
When users create an account or subscribe to Fasten, we may collect:
• name
• email address
• company name
• account login credentials
• account preferences
Project and Property Information
Users may submit project information when using the Platform’s estimation tools or design catalogs, including:
• property addresses
• construction project characteristics
• building size or scope
• design selections
• construction specifications
• project notes or related inputs
This information is used to generate planning estimates and operate platform features.
Uploaded Content
Users may upload architectural plans, renderings, drawings, or other documents (“Uploaded Content”).
Users retain ownership of Uploaded Content.
Fasten treats uploaded plans and design materials as confidential project data and uses them only for operating and improving the Platform.
Usage Data
Fasten may automatically collect information about how users interact with the Platform, including:
• browser type
• device information
• IP address
• pages viewed
• feature usage
• system performance metrics
This data helps improve the performance and reliability of the Platform.
Payment Information
Subscription payments are processed through Stripe or another authorized payment processor.
Fasten does not store full payment card numbers on its servers.
Payment information is handled directly by the payment processor under its own security policies.
2. How We Use Information
Fasten uses collected information to operate and improve the Platform.
This may include:
• providing platform functionality
• generating construction estimates
• managing user accounts and subscriptions
• processing payments
• providing customer support
• improving platform performance
• developing new product features
• maintaining system security
• complying with legal obligations
3. AI Systems and Model Improvement
Fasten may use data generated through the Platform to improve automated systems such as construction estimation models and analytics tools.
Data used for these purposes may include:
• project inputs
• estimation results
• platform usage patterns
• construction characteristics
This information helps Fasten:
• improve estimation accuracy
• improve product features
• improve automated models and algorithms
Fasten does not sell user data to third parties.
4. Platform Analytics and Aggregated Data
Fasten may generate aggregated or anonymized datasets derived from platform activity (“Platform Analytics”).
Examples may include:
• regional construction cost trends
• building size benchmarks
• construction type statistics
• platform usage metrics
Platform Analytics does not identify individual users, projects, or properties.
Fasten may use this information internally to improve the Platform and develop industry insights.
5. Confidential Design Data
Users may upload architectural plans, renderings, and design documents (“Design Data”).
Fasten treats Design Data as confidential information and uses it solely for:
• operating the Platform
• generating estimates
• enabling platform features
• improving estimation models
• maintaining system security
Fasten does not publish, distribute, or sell user Design Data.
Design Data may only be accessed internally by authorized personnel or service providers who are required to maintain confidentiality.
Users retain ownership of their uploaded plans and design materials.
6. Data Sharing
Fasten does not sell personal data.
Information may be shared only in limited circumstances.
Service Providers
Fasten may share information with service providers that help operate the Platform, including:
• cloud hosting providers
• payment processors
• analytics services
• customer support tools
These providers are required to maintain appropriate confidentiality and data protection safeguards.
Legal Requirements
Fasten may disclose information if required to:
• comply with legal obligations
• respond to lawful government requests
• protect the rights or safety of Fasten or its users.
Business Transfers
If DEN Outdoors Inc. undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.
7. Data Retention
Fasten retains user data only as long as necessary to operate the Platform and comply with legal obligations.
User data may be retained:
• while a subscription is active
• for at least 30 days after account termination
• longer where required for legal, accounting, or dispute resolution purposes.
Users should export any data they wish to retain prior to cancelling their account.
8. Data Security
Fasten takes commercially reasonable steps to protect user data, including:
• secure cloud infrastructure
• encryption where appropriate
• access controls
• monitoring for unauthorized access
However, no internet system can guarantee absolute security.
9. User Rights
Users may request to:
• access personal data held by Fasten
• correct inaccurate information
• request deletion of personal data where legally permitted.
Requests may be submitted to:
10. Cookies and Analytics
Fasten may use cookies or similar technologies to:
• maintain login sessions
• remember user preferences
• analyze platform usage
• improve the user experience.
Users can control cookies through browser settings.
11. Third-Party Services
The Platform may integrate with third-party services such as payment processors or analytics providers.
Fasten is not responsible for the privacy practices of those services.
Users should review the privacy policies of those providers.
12. Children’s Privacy
The Platform is not intended for individuals under the age of 18.
Fasten does not knowingly collect personal information from minors.
13. Changes to this Privacy Policy
Fasten may update this Privacy Policy from time to time.
Updates will be posted on the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
14. Contact
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
DEN Outdoors Inc.
Operator of the Fasten Platform
Email: hello@fasten.app
Website: www.fasten.app